Privacy Policy

Last updated: 2025-11-09

Your privacy is important to us. This Privacy Policy explains how Trackility collects, uses, protects, and manages your personal information when you use our utility tracking service.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Account Information: Username and encrypted password (stored using industry-standard policies)
  • Property Data: Location information, property details, and rental status
  • Utility Data: Meter/counter information, meter readings, and utility consumption data
  • Financial Data: Supplier invoices, renter payments, charge rules, and currency preferences
  • Usage Data: Timestamps of account creation, modifications, and system interactions

2. How We Use Your Information

We use the collected information solely for the following purposes:

  • To provide and maintain our utility tracking service
  • To authenticate your identity and secure your account
  • To process and store your utility invoices, payments, and meter readings
  • To generate summaries, reports, and statistics for your properties
  • To maintain service functionality and improve user experience

We do not use your data for marketing, advertising, or any commercial purposes beyond providing the service.

3. Data Protection and Security

We implement robust security measures to protect your personal information:

  • Password Security: Passwords are hashed using modern cryptographic algorithms and industry-standard policies
  • Database Security: Data is stored in a secure database with restricted access
  • Session Management: Secure session handling to protect your account during use
  • Access Controls: Your data is only accessible to you through your authenticated account

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

4. Data Sharing and Third Parties

We do not share, sell, rent, or disclose your personal information to any third parties.

Your data remains private and is only used to provide the Trackility service. We do not:

  • Share data with advertisers or marketing companies
  • Sell user data to third parties
  • Use analytics services that track your personal information
  • Disclose data to government entities except as required by law

5. Your Rights and Data Control

You have the following rights regarding your personal data:

  • Access: You can view all your data through your account dashboard
  • Correction: You can update or modify your information at any time through the application
  • Deletion: You can request deletion of your account and all associated data
  • Data Portability: You can request a copy of your data in a structured format

To exercise any of these rights, including account deletion, please contact us using the information provided in the Contact section below.

6. Data Retention

We retain your personal information for as long as your account is active. If you request account deletion, we will remove your data from our systems within a reasonable timeframe, typically within 30 days of your request.

Some data may be retained in backups for a limited period, but will be permanently deleted during our regular backup rotation cycle.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to request account deletion, please contact us: